Call Center Representative

Key Responsibilities:

• Handle inbound and outbound customer calls professionally and efficiently.
• Respond to customer inquiries regarding financing solutions, payment plans, and account details
• Provide accurate product and service information while maintaining high- quality standards.
• Resolve customer complaints, requests, and escalations with empathy and efficiency.
• Log all customer interactions accurately in the CRM system.
• Follow up on pending cases to ensure timely resolution.
• Coordinate with internal departments (Finance, Sales, Collections, etc.) to solve customer issues.
• Promote SEVEN’s financing services and guide customers through the application process.
• Ensure compliance with company policies, data privacy, and Central Bank of Egypt regulations.
• Strive to meet and exceed individual and team KPIs (call handling time, satisfaction rate, etc.).

Qualifications:

• Bachelor’s degree in Business Administration, Commerce, or any related field
• 0-2 years of experience
• Customer service, preferably in financial services, banking, or telecom
• Strong problem-solving and customer-handling abilities.
• Active listening and conflict-resolution skills.
• Excellent communication and interpersonal skills (Arabic and English).
• Basic computer qualifications (Microsoft Office & CRM tools).