Call Center Representative

Description:

Pyek Group is seeking to hire talented and motivated individuals to join our dynamic team. Joining Pyek Group is the ultimate summer season pass! Our Team Members will have the opportunity to gain real-world work experience, develop skills that will further their careers, and make new friends along the way!

Before we move on, let us tell you a little more about us. We are dedicated to exceptional hospitality and making moments with repeating all summer long! We focus on providing exceptional service and a great environment, developing our employees, and having fun!

DEPARTMENT DESCRIPTION:

**This is an on-site position at either our Pyek Office in Katy or our Typhoon Texas Park in Pflugerville.**

Our Customer Service Representatives are responsible for providing support by replying to emails and answering inbound calls from our outstanding guests!

DUTIES AND RESPONSIBILITIES:

• Respond enthusiastically to all inbound customer inquiries across phone, email, and social media messages.
• Always present an outstandingly kind and authentic demeanor.
• Utilize the omnichannel support tool to log, categorize, and tag customer inquiries and escalate to proper channels when necessary.
• Use effective problem-solving skills to help customers resolve issues on the first call as quickly and efficiently as possible.
• Respond to inquiries with wholly accurate information or know how to quickly find the correct information.
• Empathize and deescalate customer issues to fully resolve their concern.
• Thrives as a team player in a fast-paced, high-energy, change-oriented environment.
• Performs other related duties and assignments as required and as assigned by leadership.
• Must be willingly to sign an agreement to return all company equipment when the position is ended, either by you or the company.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements:

Department Qualifications:

• Has excellent communication skills which include the ability to use clear, concise, and grammatically correct written and oral language in all aspects of interaction with guests, team members, and company leadership.
• General knowledge of Microsoft Office products.
• Always present an outstandingly kind and authentic demeanor.
• Gather and communicate wholly accurate information or know how to quickly find the correct information.

General Qualifications:

• May be required to sit for long periods of time.
• Must be able to multitask and be flexible in a fast-paced environment.
• Must be able to work well with others.
• Must be able to communicate effectively.