Call Center Representative

We are looking for a Call Center Representative to provide customer service by answering incoming calls and placing outbound calls resolving issues, and ensuring customers have a positive experience.

Responsibilities:

• Handling about 50 incoming calls per day or placing about 120 outbound calls per day
• A bilingual representative fluent in English and Spanish
• Active listening
• Verbal and written communication
• Professional phone voice and persona
• Basic computer proficiency
• Skilled typing
• Adaptability
• Understanding of phone etiquette
• Experience or aptitude for call center operations
• Performs other related duties as assigned.

Qualifications:

• High school diploma or equivalent
• Bilingual in English and Spanish
• At least one-year related experience required
• Proficient with Microsoft Office Suite or related software

Remote; report to Fort Washington, PA office once per quarter for training.

A few benefits offered for full-time roles include:

• Comprehensive health insurance, dental insurance, and vision coverage
• Company-paid life insurance, short and long-term disability insurance
• Generous PTO, paid holidays, and floating holidays
• Summer hours: Participating employees will enjoy a half day every other Friday
• Investment in career development including LinkedIn Learning and professional development funds

The base pay range for this role is $18.00 – $22.00/hour. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills, and experience, with consideration given to internal equity.

Equal Employment Opportunity

Longevity Holdings Inc. prohibits discrimination and harassment and will take affirmative action to employ and advance in employment qualified individuals based on their status as protected veterans or individuals with disabilities, race, color, religion, sex, national origin, sexual orientation and gender identity.

Longevity current has offices in these locations: Minneapolis, MN, Cedar Falls, IA, Sioux Falls, SD, Fort Washington, PA, Bethesda, MD, and Omaha, NE.

Other Items To Note

• Must be currently legally authorized to work in the U.S. without sponsorship for employment visa status (e.g., H1B status, 0-1, TN, CPT, OPT, etc.). We are unable to sponsor or take over sponsorship of an employment Visa at this time or in the future.
• No agency emails, calls, or solicitations are accepted without a valid agreement.

Our privacy notice is available at www.itm21st.com/longevity-holdings-privacy-notice/

The pay range for this role is:
43,000 - 46,000 USD per hour(US National)