Call Center Representative

Job Overview:

We are seeking a Call center Representative who is enthusiastic, empathetic, and solutions-focused. The ideal candidate will effectively communicate with customers, resolve their concerns, and ensure a professional and positive experience with every interaction.

Key Responsibilities:

• Handle incoming and outgoing customer calls in priority order as directed by management.
• Address customer inquiries, resolve issues, and ensure complete satisfaction.
• Negotiate payment arrangements with clients to resolve delinquent accounts.
• Assess customer’s ability and willingness to pay while maintaining company standards.
• Maintain accurate records of all customer interactions and resolutions.
• Uphold a courteous, professional tone during all communications.

Requirements:

• Previous experience in customer service or a related field preferred
• Excellent verbal and written communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Basic computer proficiency

Job Types: Full-time, Contract

Pay: $13.00 - $15.00 per hour

Work Location: In person