Call Center Representative

We’re Hiring: Call Center Customer Service Representative

📍 Location: Columbus, OH (Hybrid)

📅 Contract: 6–12 months (Contract-to-Hire)

💲 Pay: $19.00–$19.16/hour

Are you an experienced call center representative who enjoys helping customers and resolving issues in a fast-paced environment?

This is a chance to support clients at a leading financial services organization, deliver high-quality account support, and build long-term career stability.

✅ What We’re Looking For:

• 2+ years of call center experience
• Experience handling high-volume inbound calls
• Strong communication, active listening, and problem-solving skills
• Comfort working with account information and following procedures
• Banking, financial services, or regulated industry experience is a plus
• Associate’s or Bachelor’s degree in Business, Finance, or a related field preferred , not required

💼 What You’ll Do:

• Handle inbound calls to support customers with account-related inquiries
• Provide accurate, professional, and timely service
• Research, troubleshoot, and resolve customer issues
• Document all interactions clearly and accurately
• Meet individual and team performance metrics

🌟 Why Join Us?

• Work with a well-known financial institution
• Structured training and ongoing support
• Fast-paced, team-oriented call center environment
• Opportunity for contract-to-hire conversion based on performance

Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

Equal Employment Opportunity

Pride Global and its affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

Pride Global and its affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

👉 Apply now to take the next step in your customer service career!