Call Center Representative

Description:

About Impactia Corp

Impactia Corp is a dynamic marketing and brand strategy firm dedicated to delivering innovative campaigns and strategic solutions that help businesses grow. Our team values professionalism, performance, and delivering exceptional client experiences.

Position Overview

Impactia Corp is seeking motivated and customer-focused Call Center Representative to join our Washington team. This role is responsible for handling inbound and outbound calls, assisting customers with inquiries, supporting marketing campaigns, and maintaining positive client relationships.

Key Responsibilities

• Handle inbound and outbound calls in a professional and timely manner
• Provide accurate information about services, promotions, and campaigns
• Schedule appointments and follow up with prospective clients
• Document customer interactions in CRM systems
• Resolve customer concerns and escalate issues when necessary
• Meet daily and weekly performance metrics

Requirements:

Qualifications

• High school diploma or equivalent required
• Strong verbal communication and active listening skills
• Ability to work in a goal-oriented environment
• Basic computer skills and familiarity with CRM systems
• Professional attitude with strong problem-solving abilities

Full Benefits Package

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off (PTO) and Paid Holidays
• Paid Sick Leave
• Career Advancement Opportunities
• Paid Training Program
• Employee Wellness Program
• Life and Disability Insurance