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Call Center Representative

Job Title - Contact Centre Agent -


Type -Long Term




Work Location - Dubai


 






 Key Responsibilities:





  • Answer incoming calls and respond to customer inquiries professionally





  • Make outbound calls for follow-ups when needed





  • Provide accurate and complete information using company tools





  • Handle complaints calmly and offer solutions within set timelines





  • Keep records of interactions, process customer accounts, and file documents





  • Follow company procedures and guidelines





  • Escalate issues to the right department when necessary





  • Meet individual performance targets and support overall team goals




Preferred Skills & Traits:





  • Fluency in Arabic and English (spoken and written)

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