Call Center Representative

Requirements:

• Bachelor's degree in any discipline.
• Minimum 1 year of relevant experience. Fresh candidates are also encouraged to apply. Experience in a call center is a plus.
• Excellent organizational, communication, and interpersonal skills.

Responsibilities:

• Respond promptly to callers’ inquiries and provide accurate information
• Communicate with callers through phone, email, chat and other channels
• Acknowledge and resolve complaints courteously and in a timely manner
• Ensure confidentiality and security of customer data and organizational information
• Handle high-stress situations calmly and provide effective solutions under pressure
• Maintain accurate records of interactions, complaints, and resolutions
• Uphold service standards and contribute to continuous improvement of customer support processes

Job Type: Full-time

Work Location: In person