Call Center Representative

Job Title: Call Center Representative
Location: Gulberg II, Lahore
Job Type: Full-Time | Night Shift (7:00 PM – 4:00 AM)
Work Mode: On-site

About the Role

We are seeking a motivated and customer-oriented Call Center Representative to join our growing team. In this role, you will be responsible for handling inbound and outbound calls, assisting customers with their inquiries, and delivering an outstanding customer experience. This is an excellent opportunity for individuals who thrive in a fast-paced environment and are eager to build a successful career in the call center industry.

Key Responsibilities

• Manage inbound and outbound calls professionally and efficiently
• Communicate company services clearly to prospective and existing customers
• Address customer inquiries and provide effective solutions in a timely manner
• Generate leads and schedule appointments when required
• Maintain accurate customer records and update CRM systems regularly
• Achieve daily, weekly, and monthly performance targets

Requirements

• 6 months to 1 year of experience in a call center or customer service role
• Excellent spoken English communication skills
• Strong interpersonal skills with the ability to handle objections confidently
• Good listening, problem-solving, and time management abilities
• Self-motivated, target-oriented, and capable of working both independently and within a team

What We Offer

• Competitive salary with attractive performance-based incentives
• A professional, supportive, and growth-focused work environment
• Ongoing training and career development opportunities
• Clear pathways for career progression within the organization

If you are passionate about customer service and looking for a rewarding night shift call center opportunity in Lahore, we encourage you to apply and become a valuable part of our team.

Apply now and take the next step in your career journey with us!

Work Location: In person