Call Center Representative

Job Title: Call Centre Representative
Company: A-Better Heat & Air Conditioning
Location: Remote (based in Ohio or Pennsylvania, United States)
Employment Type: Full-Time
Salary: $29,000 - $42,000 USD per annum

Job Overview

A-Better Heat & Air Conditioning, a leading HVAC contractor with over 40 years of industry experience, is seeking a professional and customer-focused Call Centre Representative to join our team. As the first point of contact for our valued customers, you will play a crucial role in upholding our reputation for excellent service. The ideal candidate will be an exceptional communicator with a talent for organisation and a genuine desire to assist others. This is a fantastic opportunity to join a well-established company known for its expertise in everything from central air conditioning to indoor air quality systems.

Responsibilities

 

• Manage a high volume of inbound and outbound calls in a professional and courteous manner.
• Address customer enquiries, provide information about our services, and resolve issues effectively.
• Schedule, coordinate, and dispatch service appointments for our certified technicians.
• Accurately enter and maintain customer data and service records in our company database.
• Follow up with customers to ensure their satisfaction after a service has been completed.
• Liaise with the technical team to ensure seamless service delivery and communication.
• Handle customer complaints with empathy and escalate complex issues to the appropriate manager when necessary.

Qualifications

 

• Proven experience in a customer service or call centre environment.
• Excellent verbal and written communication skills with a professional telephone manner.
• Strong organisational and multitasking abilities, with a keen eye for detail.
• Proficiency in using computers and familiarity with CRM systems.
• The ability to work independently and manage time effectively in a remote setting.
• A positive attitude and a commitment to providing outstanding customer service.
• Experience within the HVAC or a similar trade industry is desirable but not essential.

Benefits

 

• Competitive salary based on experience.
• Opportunities for professional development and training.
• A supportive and collaborative team environment.