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Call Center Representative
Full time
Remote
USD15 - 25 hourly
Job Requirements
Hires in
Austin, United States
Employment Type
Full time
Company Location
US
Salary
15 - 25 USD hourly
Years of Experience
1 - 15 years
Gender Required
No Preference
Nationality
American
Education Degree
High school or General Equivalency
Language
English
Skills
Communication
Problem solving
Team collaboration
Ownership
Time management
Stakeholder management
Attention to detail
CALL CENTER DUTIES AND RESPONSIBILITIES
duties and responsibilities
Call Center Representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation. They often have the following responsibilities:
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Call clients and customers to inform them about the company’s new products, services and policies
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
- Collaborate with other call center professionals to improve customer service
- Help to train new employees and inform them about the company’s customer management policies
• Strong communication, both written and verbal
• Great active listening skills
• Exceptional interpersonal and rapport building skills
• A patient and empathetic attitude
• Strong time management and organizational skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Troubleshooting skills, either basic or advanced, depending on the role and industry
• Computer literacy
• Phone skills, including familiarity with complex or multi-line phone systems
• In-depth knowledge of a company’s products and/or services
• Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area
• Ability to speak multiple languages, especially those common among callers
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