Call Center Representative - English only

Role Overview

We are seeking a highly motivated, bilingual (English speaking) Call Center Representative to manage personal follow-ups and lead engagement for upcoming seminars scheduled in UAE & Saudi. Your role will be critical in ensuring target attendance is achieved by building rapport, following up on interest, confirming registrations, and reducing drop-off.

Key Responsibilities:

Lead Follow-up & Funnel Engagement:

• Call and personally follow-up with key leads and non-responders.
• Initiate LinkedIn cold outreach for target professionals.
• Engage with shortlisted high-quality leads 3–5 days before the event with a structured call.
• Track and manage leads through all funnel stages:
• Cold Prospecting.
• Interest & Follow-up.
• Warm Leads / RSVP Confirmed.
• Engaged (Call/Email/WhatsApp Sent).
• Confirmed Attendance.
• Attended / No-Show.
• Maintain updated records on Google Sheets/CRM system for management visibility.

Communication Management:

• Conduct scripted calls (English) for:
• RSVP Confirmation.
• Information Clarification.
• Rapport Building.
• Event Reminder.
• Send soft reminders via:
• WhatsApp.
• Email.
• SMS.

Message Personalization:

• Customize messaging based on lead profile to ensure relevance.
• Cold Calling and Cold Messaging.
• Adapt tone and response handling depending on audience type (senior-level finance professionals, business owners, etc.).

Target Responsibilities:

• Seminar 1: Secure minimum 60-70 attendees
• Seminar 2: Secure minimum 100-120 attendees

Requirements:

• Fluent in English (spoken and written).
• Strong communication and interpersonal skills.
• Familiarity with CRM/Google Sheets for updating daily progress.
• Experience in sales calling, event telemarketing, or customer engagement.
• Ability to work flexible hours especially closer to event dates.
• Professional and pleasant phone manner.
• Experience in communicating with senior professionals is a plus.
• Preferably own visa.

Preferred Experience:

• Previous experience working in event marketing or lead nurturing campaigns.
• Tele-calling in financial, investment, or consulting sectors is a plus.
• Understanding of funnel-based lead management strategy.

Location: Onsite / UAE-based - Dubai Office

Job Type: Project-based (with possible extension based on performance)

Project Based Salary: AED 2500 - 3500 (plus huge commission) - (40-45 Days)

Working Hours:

• Weekdays: 9 AM – 6 PM
• Weekends: Active follow-ups required during the last week leading up to the event.
• Extended Hours: Flexibility to support during late hours in the final 3–4 days before the seminar

Job Types: Full-time, Contract
Contract length: 40-45 days

Application Question(s):

• Do you have your own visa? Yes/ No
• Are you fluent in English (spoken and written)? Yes/ No

• Are you currently in Dubai, UAE? Yes/ No

• What's your visa status and when is it going to expire?

• How soon you can join in days?

• Do you have experience in event telemarketing, sales calling, or customer outreach? Yes/ No

• Are you willing to work onsite and commute to our office in Business Bay on your own? Yes/ No

• This is a project-based role for 40-45 Days, project based salary between AED 2500 - 3500. Do you fully agree and accept these terms? Yes/ No

• Are you comfortable working flexible hours, especially during the final days leading up to the event? Yes/ No

• We must fill this position urgently. Can you start immediately? Yes/ No