Call Center Representative - Female (Night Shift)

Key Responsibilities

• Manage inbound and outbound interactions to support patient and client inquiries on clinical services, ensuring clarity, professionalism, and accuracy.
• Deliver a frictionless customer journey by proactively understanding needs, resolving concerns, and providing tailored support.
• Support appointment coordination, participant onboarding, and dissemination of study-related information, ensuring compliance with confidentiality and data-handling standards.
• Maintain a high standard of service delivery aligned with Minerva’s CX principles and regulatory guidelines (FDA/ICH-GCP).
• Collaborate with cross-functional teams to drive timely issue resolution and consistent service continuity.
• Maintain complete and compliant CRM documentation of all customer interactions.
• Identify service gaps and escalate complex situations to the relevant teams for swift resolution.

Job Type: Full-time

Pay: Rs50,000.00 - Rs75,000.00 per month

Work Location: In person