Call Center Representative (Part-Time)

Are you seeking an opportunity where you can encourage others to live life adventurously? Do you want to help others have an exciting experience? Go Ape USA, an industry-leading high ropes and zip line operator, is currently seeking qualified candidates to support its call center operations, providing a high level of guest service for customers by having in-depth knowledge of course operations and communicating effectively with customers, the guest service team, and other departments.

What does a Call Center Representative do?

• Serve on the internal call support team by answering calls and providing support to guest inquiries.
• Support sites as a point of contact for guest issues during site operational hours.
• Resolve guest issues as they relate to bookings by providing timely and accurate information.
• Respond to inquiries related to group bookings and coordinate with guests, sites, and sales teams to make reservations.
• Record and track data related to group bookings, guest inquiries, and issue resolution.
• Communicate with sales, marketing, and sites to arrange special booking events.
• Be a brand ambassador for Go Ape and perform all job duties in accordance with the mission and values of the organization.
• Performs other duties and responsibilities as required or requested.

What’s it take to be a Call Center Representative at Go Ape?

• Exceptional verbal and written communication.
• Basic Computer Skills, with the ability to work with Call Center phone system and booking platform.
• Possess a device and access to internet that meets the basic hardware requirements to utilize Phone System Software.
• While not required, prior experience with payment processing systems, booking systems, CRM tools, or ticketing systems is a serious high-five.
• Further consideration is given to any prior Go Ape experience, as the understanding of Go Ape's operations is crucial for this position.
• Available to work at least one (1) shift a month

Pay Rate: $15.00 - $17.00 per hour, depending upon experience and location

Status: Part-Time, Seasonal

Hours: 4 to 8 hour weekend shifts, flexible based upon candidate availability

Location: Must reside in a Go Ape operational market/state

Go Ape offers its team a connected, challenging, and rewarding career. Our team is made up of highly diverse, yet like-minded individuals that share an adventurous spirit. Additionally, Go Ape nurtures collaboration and in turn, innovation. Our key goal is to maintain a workplace where everyone is passionate, feels valued, and is heard. To learn more, check out https://www.goape.com/jobs/.

Pay: $15.00 - $17.00 / hour

Benefits:

• Flexible schedule
• 401(k)
• Referral program
• Employee discount
• Paid training

Job Type: parttime

Schedule:

• Weekend availability
• Holidays
• Day shift

Education: High school degree

Work location: This is a remote position