Qureos

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Call Center Representatives

Key Responsibilities:

  • Handle inbound and outbound customer calls professionally
  • Respond to customer inquiries regarding products and services
  • Resolve customer complaints and provide appropriate solutions
  • Maintain accurate records of customer interactions
  • Follow communication scripts and SOPs when required
  • Meet daily and monthly performance targets
  • Escalate complex issues to the relevant department
  • Ensure high customer satisfaction and service quality
  • Maintain confidentiality of customer information

Requirements:

  • Intermediate / Bachelor’s degree preferred
  • Excellent verbal communication skills
  • Strong customer service and problem-solving abilities
  • Basic computer knowledge and typing skills
  • Ability to work in rotational shifts
  • Previous call center experience will be preferred
  • Fluent in English

Job Type: Full-time

Pay: Rs40,000.00 - Rs80,000.00 per month

Application Question(s):

  • Can work in night shift? ( 8 pm to 5am )
  • Can Travel to DHA Rahat?
  • Current & Expected Salary?

Work Location: In person

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