Call Center Representatives

Key Responsibilities:

• Handle inbound and outbound customer calls professionally
• Respond to customer inquiries regarding products and services
• Resolve customer complaints and provide appropriate solutions
• Maintain accurate records of customer interactions
• Follow communication scripts and SOPs when required
• Meet daily and monthly performance targets
• Escalate complex issues to the relevant department
• Ensure high customer satisfaction and service quality
• Maintain confidentiality of customer information

Requirements:

• Intermediate / Bachelor’s degree preferred
• Excellent verbal communication skills
• Strong customer service and problem-solving abilities
• Basic computer knowledge and typing skills
• Ability to work in rotational shifts
• Previous call center experience will be preferred
• Fluent in English

Job Type: Full-time

Pay: Rs40,000.00 - Rs80,000.00 per month

Application Question(s):

• Can work in night shift? ( 8 pm to 5am )
• Can Travel to DHA Rahat?
• Current & Expected Salary?

Work Location: In person