Call Center - Sales (Aesthetic)

We are looking for an enthusiastic and customer-focused Sales & Customer Service Executive to join our team. The ideal candidate will be responsible for delivering exceptional service to clients, promoting our products and services, and ensuring a seamless customer experience from first contact to post-visit follow-up.

Key Responsibilities:Sales:

• Promote and upsell aesthetic services, skincare products, and treatment packages.
• Meet or exceed monthly sales targets and KPIs.
• Provide product knowledge and treatment recommendations based on client needs.
• Follow up with leads and inquiries to convert them into appointments or sales.
• Build and maintain strong relationships with clients to encourage repeat business.

Customer Service:

• Greet clients warmly upon arrival and assist with check-in and check-out processes.
• Respond to phone calls, emails, WhatsApp messages, and online inquiries promptly and professionally.
• Handle customer questions, concerns, or complaints with patience and a positive attitude.
• Ensure a smooth and pleasant experience for every client during their visit.
• Assist in appointment scheduling, rescheduling, and cancellations.
• Keep detailed records of customer interactions, feedback, and transactions using CRM systems or internal tools.

Daily Duties:

• Open and close the front desk area, ensuring it is clean and organized.
• Prepare and maintain client files and appointment logs.
• Track and manage bookings to optimize daily schedules.
• Process payments and issue receipts.
• Collaborate with the team to coordinate treatment room readiness and service flow.
• Monitor stock levels for retail products and report when supplies are low.

Qualifications:

• Proven experience in sales and/or customer service (experience in beauty, aesthetics, or wellness is a plus).
• Excellent verbal and written communication skills.
• Friendly, approachable, and professional demeanor.
• Strong organizational and multitasking abilities.
• Comfortable using booking software, CRM tools, and POS systems.
• Bilingual.

Working Hours:

Flexible shifts including weekends and evenings, depending on business needs.

Job Types: Full-time, Permanent

Work Location: In person