Call Center Sales Manager

About the Role

We are looking for an experienced and confident Sales Team Lead who has a proven track record in outbound sales, closing deals, and managing long-term client relationships. The ideal candidate will not only drive individual revenue but also help build and lead a small sales team as we scale.

Key Responsibilities

Ø Perform outbound calls and pitch IT Services.

Ø Close new business opportunities through consultative selling and negotiation.

Ø Build strong customer relationships ensuring satisfaction & retention.

Ø Create and implement calling scripts, sales strategies, and follow-up processes.

Ø Handle escalations and act as the communication bridge between clients and operations.

Ø Train and mentor junior sales/calling agents.

Ø Track KPIs, maintain CRM pipelines, and generate sales performance reports.

Ø Improve customer lifetime value through upselling and cross-selling.

Required Skills & Profile

Ø Proven experience in Outbound / Inside Sales

Ø Strong closing skills (B2B preferred)

Ø Experience selling Digital Marketing or IT services

Ø Excellent spoken and written English

Ø Confident communicator, great objection handler

Ø CRM usage knowledge

Ø Leadership qualities with accountability-driven mindset

Ø Target-oriented and able to work in a fast-paced environment

Ø Ability to handle multiple clients and maintain retainership relationships

Preferred Experience

Ø Worked previously in Call Centers, Software Houses, Digital Agencies, or IT service companies

Ø Capability to hire, train and mentor new team members

Job Type: Full-time

Pay: From Rs85,000.00 per month

Work Location: In person