Call Center Service and Sales Administrative Support Manager

Call Center Service and Sales Administrative Support Manager - Administrative Support

Unhappy, feel under appreciated? Need a new start? Apply to join our Team!

Do you enjoy helping people? If So, this opportunity may be for You! GUARDIAN is seeking a qualified, professional, and energetic career-oriented problem solver to join our office and Customer Support department. Position involves all aspects of Out Bound Marketing, sales appointment scheduling & support as well as front line customer service.

Essential Duties and/or Responsibilities:

• Manage call center and schedulers booking appointments for Sales department from leads generated through various marketing activities.
• Follow up on new customer inquiries as needed.
• Learn Guardian's systems to establish a high level of competency in customer communication.
• Ability to qualify opportunities.
• Confer with prospects to assess wants and needs and to determine requirements and options.
• Collaborate with management team to understand customer requirements, to promote the sale of company services, and to provide sales support.
• Provide support for company activities including: Customer service, Sales, Marketing, Production.
• Execute pro-active outbound appointment scheduling calls.
• Perform follow up calls to ensure proper lead nurturing and customer satisfaction.
• Assist in marketing and re-marketing efforts.
• Maintain customer contacts in CRM database.
• Document account activities, generate reports, and keep records of communication with customers and progression of new sales.

Experience and Education:

• Min. 1 yrs. Experience working with public in Customer Service type role or similar applicable type experience.
• Proficiency in use of office equipment, computer software, CRM systems, database management, telephone systems

Knowledge and Skills:

• High Ethical Standards and Character
• Excellent Communication Skills
• Energetic and Positive attitude
• Organized
• Coachable
• Results oriented
• Professional appearance and demeanor
• Able to relate to different personality styles
• Responsible and accountable for results
• Quick Learner
• Good Judgment and Decision Making skills
• Problem Solver
• Time Management skills
• Technology- Knowledge and competence in using computers, phone systems, CRM software
• Basic Math skills

Job Types: Full-time, Part-time

Starting at $24.00 - $28.00 Depending On Experience with a chance to earn extra!!!

*Bonus Opportunities*

Full-time benefits include:

• HEALTH
• DENTAL
• VISION
• LIFE
• DISABILITY
• BONUS/INCENTIVES
• HOLIDAY PAY
• PAID TIME OFF

Pay: $24.00 - $28.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person