Call Center Services Agent I - Bilingual/Spanish Speaking Required

• Assists members and potential members with inquiries by providing accurate, courteous, timely and professional phone service.
• Answers questions about products and services and processes member transactions with zero errors.
• Directs calls to the appropriate area. Directs escalated issues to the next level of authority.
• Demonstrates and identifies opportunities for needed products and services to members by utilizing skills that drive positive customer service results.
• Maintains security and compliance for member confidentiality.
• Interacts with others in a team oriented environment and consistently meets performance expectations.

Required Experience: One or more years of customer service related experience required. One or more years of experience in a call center environment preferred. Bilingual/Spanish speaking is required.

Education: A high school diploma or GED.

Other skills required:

• Must possess excellent written and verbal communication skills.
• Must possess mathematical ability to preform basic math skills.
• Must be detail oriented with strong organizational skills.
• Must be able to work well with others.
• Must have the ability to multi-task.