Call Center Specialist

The main responsibility is handling outbound customer calls to address inquiries, complaints, and requests. The primary objective is to provide exceptional customer service and resolve issues to ensure customer satisfaction.

1. Make=ing outbound customer calls in a timely and professional manner, using pre-scripted responses to address common inquiries and requests.
2. Identifying customer needs and providing accurate information about products or services, including pricing, availability, and features.
3. Resolving customer complaints and issues by actively listening, understanding the situation, and proposing appropriate solutions.
4. Making outbound calls to follow up with customers, collect feedback, and provide additional support.
5. Keeping accurate records of customer interactions, including call details, complaints, and resolutions, using a customer relationship management (CRM) system.
6. Collaborating with other departments, such as sales, marketing, and technical support, to ensure a seamless customer experience.
7. Meeting or exceeding call quality and productivity metrics, such as call duration, call volume, and customer satisfaction ratings.