Call Center Specialist

Job Summary:

We are seeking a Call Center Agent to manage outbound calls in a timely and professional manner. The ideal candidate will be an excellent communicator, patient, and customer-focused, capable of handling inquiries, complaints, and support issues efficiently while maintaining a positive attitude.

Responsibilities:

• Make outbound and follow-up calls promptly and professionally.
• Follow communication scripts when handling different topics.
• Respond to customer inquiries in a timely manner.
• Record and update accurate customer information and feedback.
• Document all call details according to standard operating procedures.
• Upsell services and retain customers when possible.
• Meet performance goals for call handling and quality.
• Escalate and report issues or customer feedback to supervisors or relevant departments when necessary.

Requirements:

• Educational Background: Bachelor’s degree.
• Excellent English verbal communication skills
• Previous experience in a customer support role.
• Strong phone, verbal, and written communication skills with active listening.
• Comfortable working with computers and CRM or SAP systems (preferred).
• Ability to work flexible shifts, including weekends and holidays.
• Patience, customer focus, and adaptability to different personality types.
• Familiarity with Microsoft Office.
• Ability to multitask and speed typing skills.