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Call Center Supervisor
Key Responsibilities:
- Supervise call center team to ensure high-quality patient service.
- Manage and follow up on patient appointment scheduling accurately and efficiently.
- Handle patient inquiries and complaints professionally and promptly.
- Train team members on EMR/HIS systems and clinic procedures.
- Monitor key performance indicators (KPIs) such as call response rates, wait times, and patient satisfaction.
- Prepare performance reports and suggest process improvements.
- Bachelor's degree in Business Administration, Healthcare Management, or related field.
- 2-5 years of experience in call centers or healthcare customer service.
- Strong leadership and communication skills with the ability to handle sensitive situations.
- Experience in appointment booking and patient schedule management.
- Proficiency in EMR, HIS, or clinic management software.
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