Call Center Supervisor (full-time)

Description:

PAY GRADE: 25N

PAY RANGE: $25.12 - $44.90/hour

Department: Call Center

Experience the difference with Educational Employees Credit Union, the largest credit union in the Central Valley. Known for its outstanding member service, EECU promotes a positive work environment and supports employee well-being with a competitive benefits package, including a 6% employer contribution to 401k. In 2025, EECU received the Gold Award for Best Credit Union and the Silver Award for Best Place to Work in The Fresno Bee's 2025 Best of Central California People’s Choice Awards.

The ideal candidate will have a positive attitude, great member service/sales skills and previous experience in the financial industry. If you see a challenge as something to run towards instead of running from, this could be a great fit for you

The Call Center Supervisor position is a leadership position within the department that is responsible for a team of Call Center Representatives.

This position is ideally suited for someone who:

• Multi-tasks effectively and thrives in a fast-paced environment
• Works well in a team environment
• Believes that superior member service and member experience is a top priority
• Is passionate about leading a team of 15 – 18 representatives through coaching and development
• Monitors call queues and representative status to insure efficient member experience
• Will assist staff with answers to complex call issues and handle escalated calls
• Has a desire to seek new and varying responsibilities

Requirements:

• Previous call center or financial institution supervisory experience required
• Excellent verbal and written communication skills
• Adaptability to a changing work environment
• Problem solving
• Spanish bilingual preferred to assist our Spanish speaking members

Must be willing to work rotating Saturdays between 8:30-1:15 and rotating weekly scheduled shifts between 8:00 a.m. – 7:15 p.m.

A credit check is required for those being considered for this position.