Call Center Support Representative-WV State Auditor's Office-Kanawha Co.

Nature of Work

• Answer incoming caller questions and requests regarding property tax redemptions.
• Process requests for statements of taxes and fees through the CTS System.
• Process outgoing customer statements through email or U.S. Mail.
• Daily call backs to customers who left messages.
• Be on site at land sales to assist in taking care of customers’ needs if required.

Minimum Qualifications

Training: Graduation from a standard four-year high school or the equivalent.

Qualifications for the Call Center Representative

• Excellent oral and written communication skills.
• Ability to work independently as well as the ability to work with a group or virtually.
• Knowledge of Microsoft Office Suite (Word, Excel, Outlook).
• Good time management, detail oriented, and organizational skills.
• Ability to work under pressure to meet deadlines.
• Call center/Customer Service experience preferred.

Other Information

This job opportunity is not in the classified service and is not covered by the West Virginia Division of Personnel merit system. Therefore, interested persons must apply directly to the hiring agency as directed above.