Call Center Support Specialist

USD $20.00 - USD $25.00 /Hr.

Overview

Since 1927, the Mariner Finance family of companies has provided customers with creative, flexible, and convenient lending options. Headquartered in Baltimore, Mariner Finance operates coast-to-coast with physical locations in over half the states. With a growing number of employees, superior customer service remains the cornerstone of our business, and we pride ourselves in delivering a variety of loans with an enhanced focus on exceptional service. We work with customers to find options that are beneficial to their specific needs, which is why we are recognized by our customers as one of the community’s consumer finance companies of choice.

Responsibilities

• Answer calls and assist employees in our branches in resolving issues encountered with lending and collections activities, including system access, error message resolution, how-to instructions, adjustments to customer accounts, technical issues, and other tasks assigned by department leaders.
• Support all users on the origination and servicing systems.
• Ensure compliance to both company policy and governing laws within the systems.
• Become familiar with all reports and new releases of code.
• Responsible for testing new code before it goes live.
• Ensure the company utilizes all of the benefits our systems have to offer.
• Provide project support/management for various systems and data projects as needed.
• Provide report management and training for senior management from the servicing system.
• Assist with any other ad hoc projects on an as-needed basis.
• May perform additional functions depending on market demand and staffing in order to provide consistent quality customer service.
  
  

Qualifications

• High school diploma or equivalent.
• Strong organizational skills to include prioritizing and attention to detail.
• Demonstration of exceptional interpersonal/customer service skills.
• Strong computer knowledge.
• Ability to work under conditions of heavy business volume and frequent distractions.
  
  

IND3

Preferred Qualifications

• Experience in consumer finance or related field.
• College degree or completion of college course work.
  
  

Hours of Work

Monday through Friday.

Monday

Tuesday

Wednesday

Thursday

Friday

10:30-6:30

10:30-8:30

10:30-6:30

10:30-6:30

10:30-7:00

To the extent permitted by law, the Company may, in its sole discretion, change the work schedule to address business needs.

Benefits

For information regarding our benefits, please visit: https://www.marinerfinance.com/careers/benefits/

Physical Demands

While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; and talk or hear. The employee is occasionally required to move about. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

EEO

Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, creed, sex, gender, gender identity or expression, marital status, age, religion, national origin, sexual orientation, familial or caregiver status, citizenship status, status as a victim of domestic violence, medical condition, genetic information, pregnancy, physical or mental disability, or status as a disabled or Vietnam era veteran. Employee must be able to perform the essential duties/functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential duties/functions of their job, absent undue hardship. Drug/Alcohol/Smoke-free workplace.