Call Center Team Manager (On-site – Pakistan)

About the Role

We are seeking an experienced and results-driven Call Center Team Manager to lead and develop a high-performance telemarketing team.

The ideal candidate will be responsible for daily operations, performance management, team stability, and ensuring business targets are consistently achieved.

Key Responsibilities

• Manage daily attendance, scheduling, and discipline of the call center team
• Conduct daily briefing and performance review meetings
• Set, monitor, and optimize team KPIs (daily / weekly / monthly)
• Analyze performance data and drive productivity improvements
• Lead onboarding training and ongoing coaching for team members
• Maintain team morale and reduce staff turnover
• Handle escalations and internal operational issues

Requirements

• Age: 25–40 years old
• Education: Diploma or Bachelor’s degree preferred
• Languages: Fluent in English and Urdu
• Proven experience in Call Center / Telemarketing team management
• Experience managing teams of 20+ agents
• Strong leadership and performance-driven mindset
• Able to work under pressure and meet business targets
• Salary & Compensation (PKR / Month)

Compensation will be based on team size and management scope:

• Managing 20 agents: 150,000 PKR
• Managing 40 agents: 200,000 PKR
• Managing 80 agents: 250,000 PKR
• Managing 100 agents: 300,000 PKR

Performance-based incentives available for high-performing teams.

Job Types: Full-time, Fresher

Pay: Rs150,000.00 - Rs300,000.00 per month

Work Location: In person