Dicetek LLC

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 Designs and governs the end-to-end contact center technology architecture across voice and digital channels.
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   Design enterprise call center architecture (on-prem / cloud / hybrid)
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   Lead implementation of platforms (Genesys, Avaya, NICE, Amazon Connect, Cisco)
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   Define integration with CRM, ERP, IAM, AI engines, analytics tools
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   Design omnichannel routing (voice, chat, email, WhatsApp, social)
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   Define scalability, HA/DR, and migration to CCaaS
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   10+ years experience, 5+ years in architecture roles
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Call Center Technology Architect

Join Dicetek LLC and explore exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.