Call Center Transformation Leader: Efficiency & CX

A leading technology company in Dubai is seeking a skilled Call Center Operations Transformation Lead to enhance their call center operations. This role involves developing and implementing strategic transformations aimed at improving efficiency and customer experience. Candidates should have a bachelor's degree and over 5 years of experience in call center operations with strong leadership skills. Experience in change management and call center technologies is essential. This position offers a dynamic environment focused on innovation and customer-centric improvements.