Call Centre Agent

Job Overview:
We are seeking a proactive and results-oriented Sales Retention Specialist to strengthen customer relationships and implement effective retention strategies. The ideal candidate will possess excellent communication skills, a customer-centric mindset, and the ability to identify opportunities for increasing customer satisfaction and engagement. Key

Responsibilities:

Engage with customers to understand their needs and enhance satisfaction. Develop and execute retention strategies to minimize churn. Provide tailored solutions to address customer concerns and foster loyalty. Manage inquiries and resolve issues with professionalism and efficiency. Identify upselling and cross-selling opportunities to drive revenue growth. Maintain accurate customer records and analyse retention trends.

Qualifications:

Proven experience in sales, customer service, or retention-focused roles. Strong interpersonal, communication, and negotiation skills. Ability to build lasting customer relationships and problem-solve effectively. Self-motivated with the ability to work independently and collaboratively.

What We Offer:

Competitive salary with performance-based incentives. Flexible work arrangements. Career advancement opportunities. Comprehensive training and professional development.

Job Type: Full-time

Pay: From Rs35,000.00 per month

Ability to commute/relocate:

• Karachi: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Intermediate (Preferred)

Experience:

• Sales: 1 year (Preferred)

Work Location: In person