Qureos

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JOB_REQUIREMENTS

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  • Handle a high volume of inbound and outbound calls with professionalism, providing accurate and efficient customer support.
  • Actively listen to customers, understand their needs, and offer effective solutions to resolve their issues.
  • Navigate through multiple computer systems and databases simultaneously while assisting customers.
  • Accurately document all customer interactions, including inquiries, complaints, and resolutions, in the CRM system.
  • Provide product information, troubleshoot technical problems, and guide customers through various processes.
  • Meet or exceed performance metrics such as call quality, resolution time, and customer satisfaction scores.
  • Stay updated on product knowledge, service offerings, and company policies to provide informed assistance.

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