Call Centre Agent

We are seeking a motivated and customer-focused Call Centre Agent (Sales) with proven knowledge and experience in using CRM systems and dialer software. The ideal candidate will handle inbound and outbound calls efficiently, maintain accurate customer records, and deliver high-quality customer service while meeting performance targets.

Key Responsibilities

• Handle inbound and outbound customer calls using auto/manual dialer systems
• Update, manage, and maintain customer information accurately in the CRM system
• Log call details, customer interactions, and outcomes in CRM
• Follow call scripts, compliance guidelines, and company procedures
• Resolve customer inquiries, complaints, or service requests professionally
• Schedule callbacks and follow-ups through CRM tools
• Meet or exceed daily call volume, quality, and performance targets
• Escalate complex issues to supervisors when required
• Maintain data confidentiality and ensure accurate documentation

Required Skills & Qualifications

• Proven experience as a Call Centre Agent or similar role
• Hands-on experience with CRM software (e.g., lead management, case logging, follow-ups)
• Experience using dialer systems (predictive, auto, or manual)
• Strong verbal communication and listening skills
• Basic computer proficiency and accurate data entry skills
• Ability to work under pressure and handle multiple tasks
• Customer-focused attitude with problem-solving skills

Preferred Qualifications

• Prior experience in BPO, telesales, sales
• Familiarity with call quality standards and performance metrics (AHT, FCR, KPIs)

Work Environment

• Fast-paced call centre environment
• Performance-driven with regular monitoring and reporting

Job Type: Full-time

Pay: ₹16,000.00 - ₹22,000.00 per month

Work Location: In person