Call Centre Executive

We are looking for a friendly, efficient, and detail-oriented Call Centre Executive to manage incoming/outgoing customer calls for our restaurants. The ideal candidate will handle reservations, order inquiries, complaints, and delivery coordination, ensuring excellent customer service and a seamless dining or ordering experience.

Due to the nature of our business and customer base, we are looking only for Arabic speaking candidates.

نظرًا لطبيعة عملنا وقاعدة عملائنا، نبحث فقط عن مرشحين يتحدثون العربية.

Key Responsibilities

• Handle a large volume of inbound and outbound calls in a timely manner.
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.
• Take delivery and takeaway orders with accuracy and efficiency.
• Provide menu details, including recommendations, pricing, and availability.
• Coordinate with kitchen and delivery teams to ensure smooth order processing.
• Handle customer complaints or feedback with a calm, helpful attitude; escalate when necessary.
• Maintain accurate records of customer interactions and orders.
• Update customer contact information and order preferences in the system.
• Follow call scripts and company communication guidelines when interacting with customers.
• Meet daily/weekly call handling targets and service quality standards.

Requirements and Skills

• High school diploma or equivalent; additional education in hospitality is a plus.
• Prior experience in a restaurant, hospitality, or call center is preferred.
• Strong verbal communication skills in Arabic and English.
• Familiarity with restaurant POS/order management systems is a plus.
• Basic computer literacy and data entry skills.
• Availability to work evenings, weekends, and holidays, if required.

Job Type: Full-time

Experience:

• restaurant: 2 years (Preferred)

Language:

• Arabic (Required)