Call Centre Representative

Job Summary:

The Call Center Representative is responsible for handling inbound and outbound customer interactions, resolving inquiries, providing information about products and services, and ensuring a high level of customer satisfaction. The role requires excellent communication skills, patience, and the ability to handle customer concerns efficiently.

Key Responsibilities:

• Answer incoming calls and respond to customer queries in a timely and professional manner
• Make outbound calls for follow-ups, feedback, or service-related communication
• Provide accurate information regarding company products, services, and policies
• Resolve customer complaints effectively or escalate to the relevant department when necessary
• Maintain proper records of customer interactions and transactions
• Meet individual and team performance targets (KPIs) such as call handling time and customer satisfaction
• Follow communication scripts and standard operating procedures when required
• Ensure confidentiality of customer information at all times
• Coordinate with other departments to resolve complex issues

Required Qualifications:

• Minimum Intermediate / Bachelor’s degree (preferred)
• Proven experience in a call center or customer service role is an advantage
• Strong verbal communication skills in English.
• Basic computer knowledge and familiarity with CRM systems
• Good listening skills and problem-solving abilities

Key Skills & Competencies:

• Excellent communication and interpersonal skills
• Customer-focused attitude
• Ability to work under pressure and handle difficult situations
• Time management and multitasking skills
• Team player with a positive attitude

Pay: Rs40,000.00 - Rs50,000.00 per month

Work Location: In person