Call Centre Representative (Female Fresher)- Arabic Speaking

We are looking for a customer-focused and Fresher Call Centre Representative (Female) to join our team.

- She will also support the marketing team by engaging with customers, promoting services, and maintaining a positive brand experience.

Key Responsibilities

- Handle inbound and outbound calls in a professional and friendly manner.

- Respond to customer inquiries regarding products, services, pricing, and processes.

- Provide accurate and clear information to customers.

- Identify customer needs and offer appropriate solutions or support.

- Escalate complex issues to relevant departments when necessary.

- Support marketing campaigns through follow-up calls and customer engagement.

- Assist in generating leads, collecting customer feedback, and updating the CRM system.

- Promote company products and services through effective communication.

- Maintain detailed and accurate call logs and reports.

- Manage customer complaints professionally and ensure timely resolution.

- Work closely with sales, marketing, and operations teams for smooth coordination.

- Follow company communication procedures, guidelines, and policies.

Required Qualifications & Skills

- Female candidate only.

- High school diploma or bachelor's degree preferred.

- Experience as a call center agent, telemarketer, or customer service representative.

- Excellent verbal communication skills in Arabic (English is a plus).

- Strong listening and problem-solving skills.

- Basic computer skills and familiarity with CRM systems.

- Customer-oriented mindset with a positive attitude.

Personal Attributes

- Professional, polite, and confident on the phone.

- Strong organizational and multitasking abilities.

- Ability to work independently and as part of a team.

- Reliable, punctual, and committed to quality service.

Benefits

- Competitive salary package.

- Professional training and development.

- Career growth opportunities.

- Supportive and friendly work environment.

Job Type: Full-time