Call Centre Training Consultant

Globe Call Centre is seeking an experienced Call Centre Trainer to conduct paid, session-based training for our team of call center agents. This role is ideal for a seasoned professional with a strong background in international B2B support and sales, who can deliver high-impact training without the commitment of a full-time position.

What We’re Looking For:

• A call centre training expert with prior experience in international B2B customer support and/or sales
• Strong understanding of professional communication standards, call structure, objection handling, rapport building, and customer satisfaction techniques
• Ability to design and deliver engaging, practical training sessions tailored to call centre environments
• Confidence in coaching agents on professional etiquette, clarity, tone, and cultural sensitivity for global clients
• Someone who is comfortable working as a visiting trainer/consultant, paid per session

Responsibilities:

• Conduct structured training sessions for our call centre agents
• Provide guidance on handling international B2B calls professionally and effectively
• Offer real-time feedback, role-play exercises, and performance improvement strategies
• Help enhance overall call quality, customer experience, and conversion skills
• Collaborate with our leadership team to align training with operational needs

Location: Plot no. 206, East Service Road, I 10/3, Islamabad.

Interested may send their resumes on "hr@globe-call.com"

Job Type: Full-time

Work Location: In person