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Call Quality Analyst- Aussie energy

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Job Title: Quality Analyst

Location: Salt Lake, Kolkata

Company: Teleminds Infotech Pvt Ltd..

Shift Timings : 5:00am to 2:00pm (Monday to Saturday) Pickup facility will be provided for this shift.

2:00pm to 11:00pm (Monday to Saturday) Drop facility will be provided for this shift.

We are hiring for a Call Quality Analyst.

Aussie Energy experienced quality analyst.

Key Responsibilities:

  • Monitor, evaluate and auditing inbound and outbound calls.
  • Identify areas for improvement and provide feedback.
  • Maintain quality assurance standards and compliance.
  • Prepare call analysis reports and share insights with the management.

Requirements:

  • Prior experience in a similar role (1-2 years preferred).
  • Fluency in English is mandatory
  • Strong listening skills.
  • Proficiency in Excel & Word.
  • Attention to detail and a proactive approach.

Interested Candidates Please contact HR SUROBHI 7044664504
hr.sales.kol@telemindsinfotech.com

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

Job Types: Full-time, Permanent

Benefits:

  • Leave encashment
  • Paid sick time
  • Commuters assistance
  • Paid time off
  • Provident Fund

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

  • Commuter assistance
  • Leave encashment
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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