Call Representative Customer Service - INTERNSHIP

Job Overview

**Hospice & Palliative Care, Inc** is seeking a compassionate and professional individual to join our team as a **Customer Service Representative (Internship)**. Since 1977, our organisation has been dedicated to providing comfort, care, and support to individuals and families facing end-stage illnesses. As the first point of contact, you will play a crucial role in ensuring that patients, their families, and healthcare professionals receive a warm, empathetic, and efficient response.

This **Part-Time** internship is an excellent opportunity for an individual looking to gain meaningful experience in a healthcare environment, providing vital support to our community. The position is based in **United States**.

Salary: **$26 - $35 USD per hour**

Responsibilities

 

• Answer inbound telephone calls with a high degree of professionalism, empathy, and compassion.
• Provide accurate and clear information regarding our hospice and palliative care services.
• Listen attentively to the needs of callers, who may be in emotionally sensitive situations.
• Direct enquiries and messages to the appropriate clinical staff, departments, or external partners.
• Maintain strict confidentiality and handle sensitive patient information with the utmost discretion.
• Accurately document call details and relevant information in our internal systems.
• Support the administrative team with general tasks as required.

Qualifications

 

• Currently enrolled in or a recent graduate of a relevant programme of study.
• Exceptional verbal communication and interpersonal skills, with a clear and compassionate telephone manner.
• A profound sense of empathy and the ability to remain calm and professional during difficult conversations.
• Strong organisational skills with meticulous attention to detail.
• Ability to work both independently and as part of a supportive team.
• Proficient in basic computer skills, including Microsoft Office applications.
• Previous experience in customer service or a healthcare setting is advantageous but not essential.