Calling agent

Core responsibilities

• Handle customer calls: Answer inbound and place outbound calls to assist customers with a variety of inquiries, issues, and requests.
• Resolve problems: Listen to customer concerns, troubleshoot issues, and provide solutions in a professional and empathetic manner.
• Provide information: Deliver accurate and detailed information about products, services, policies, and billing.
• Document interactions: Maintain accurate and up-to-date records of all customer interactions, complaints, and resolutions within a CRM system.
• Process transactions: Handle orders, payments, and other account-related transactions.
• Timing: 2:00pm to 10:30pm (males)
• 2:00pm to 9:30pm (female)

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Job Type: Full-time

Pay: From Rs40,000.00 per month

Work Location: In person