Senior Customer Support Representative (Female)

Job Title: Senior Customer Support Representative – E-commerce

Location: Bahria Orchard, Lahore, Pakistan
Job Type: Full-Time

About Us

We are a growing e-commerce company based in Bahria Orchard, Lahore, dedicated to providing our customers with a seamless online shopping experience. To support our rapid growth, we are looking for a motivated and customer-focused Customer Support Representative to join our team.

Job Responsibilities

• Handle incoming customer inquiries via phone, email, chat, and social media.
• Provide accurate information regarding products, orders, payments, and deliveries.
• Resolve customer complaints and escalate complex issues to the relevant department.
• Maintain detailed records of customer interactions in the CRM system.
• Coordinate with logistics and warehouse teams to ensure timely order fulfillment.
• Follow up with customers to ensure satisfaction and build long-term relationships.
• Assist in improving customer support processes and service quality.

Qualifications

• Bachelor’s degree or equivalent (preferred but not mandatory).
• Prior experience in customer service, e-commerce, or call center will be a plus.
• Strong communication and problem-solving skills.
• Proficiency in MS Office and familiarity with CRM tools is desirable.
• Ability to multitask, prioritize, and work under pressure.
• Fluency in English and Urdu (spoken and written).

What We Offer

• Competitive salary package.
• Growth opportunities within the company.
• Friendly and professional work environment.

How to Apply

How to Apply:
Send your CV and writing samples to or WhatsApp us at 03111134044 with the subject line “*Senior Customer Support Representative .”*

Job Type: Full-time

Pay: Rs50,000.00 - Rs55,000.00 per month

Work Location: In person