Campground Admin Asst

Part-Time Community Services Assistant

Position Summary
The Part-Time Community Services Assistant serves as the welcoming face of the
Campground onsite office. This position is central to delivering an exceptional resident experience — from
the first phone call to the last interaction

This role supports the day-to-day administrative and operational functions of the office while serving
as a first-line ambassador for community standards

Essential Duties & Responsibilities
Resident & Customer Service

• Greet residents, guests, and vendors in a friendly and professional manner; serve as the

primary face of the onsite office

• Answer incoming phone calls promptly and direct or resolve resident inquiries with accuracy

and courtesy

• Provide information regarding community amenities, policies, procedures, events, and HOA

governance documents

• Assist residents with navigating community platforms including TownSq and amenity access

requests

• De-escalate resident concerns professionally and escalate to management when warranted,

with accurate notes

• Respond to general office email correspondence as directed by management

Administrative & Office Operations

• Maintain a clean, organized, and welcoming office environment at all times
• Perform filing, data entry, document preparation, copying, scanning, and record-keeping

duties

• Distribute community information, forms, violation notices, and correspondence as directed
• Assist with mail sorting, package logging, and outgoing correspondence
• Monitor and restock office supplies; notify management of replenishment needs
• Maintain confidentiality of resident records, financial data, and sensitive HOA matters

Community Events & Communications Support

• Help prepare event materials including flyers, sign-in sheets, name tags, and supply lists
• Assist with posting community communications to social media, digital platforms, and

community boards as directed

• Provide on-site presence and resident interaction support during community events when

requested

Technology & Systems

• Operate and learn community management software (TownSq or equivalent HOA platform)
• Utilize Microsoft Office Suite (Word, Excel, Outlook) for daily administrative tasks
• Assist with basic digital communications including email, calendar management, and

document sharing

• Learn and use any new systems introduced by management (access control, call box

systems, etc.)