Campground Registration Clerk

Job Overview
Join our vibrant hospitality team as a Campground Registration Clerk, where your enthusiasm for guest service and organizational skills will shine! In this dynamic role, you’ll be the first point of contact for campers and visitors, ensuring a smooth check-in process while providing exceptional customer service. Your positive attitude and attention to detail will help create memorable outdoor experiences for all guests. Whether managing reservations, answering inquiries, or coordinating with other departments, you’ll play a vital role in maintaining the welcoming atmosphere of our resort.

This is a full-time, seasonal position that runs from May - October.

Responsibilities

• Welcome guests warmly and efficiently
• Process campground reservations and check-ins using phone, email, and reservation software.
• Provide accurate information about campground amenities, policies, and local attractions to enhance guest experiences.
• Handle guest inquiries via phone, email, or in person with professionalism and friendly phone etiquette.
• Manage guest accounts, payments, and registration details while maintaining confidentiality and accuracy.
• Assist with guest relations by resolving issues promptly and ensuring guest satisfaction throughout their stay.
• Coordinate with housekeeping, maintenance, and security teams to ensure the campground is clean, safe, and well-maintained.
• Maintain organized records of reservations, check-ins/outs, and incident reports to support smooth operations.

Qualifications

• Proven experience in hospitality management or front desk operations within a resort or hotel environment.
• Strong customer service skills.
• Excellent organizational skills with attention to detail and ability to handle multiple tasks simultaneously.
• Knowledge of hospitality standards including guest relations, phone etiquette, and resort operations.
• Ability to handle cash and card transactions accurately.
• Ability to stand for extended periods and perform light physical tasks if needed.
• Ability to work flexible hours including evenings, weekends, or holidays as needed. Join us in creating welcoming outdoor adventures! We’re committed to fostering an inclusive environment where energetic team members can thrive while delivering outstanding hospitality experiences to every guest who walks through our gates.

Pay: $19.00 - $20.00 per hour

Benefits:

• Employee discount

Work Location: In person