Campus Services Coordinator

Job Description:

ABOUT THE CHICAGO SCHOOL

The Chicago School educates the next generation of change-makers in innovative theory and culturally competent practice to strengthen the integrated health of individuals, organizations, and communities. We enroll over 6,000 students across 40+ academic programs culminating in a bachelor's, master's, or doctoral degree or a professional certificate, and our unique approach to impact-focused education has made us a leading nonprofit university for more than 40 years.

As an employee at The Chicago School, you can become a member of a university community committed to true inclusion and equity. At The Chicago School, we celebrate individuals of all backgrounds and identities for who they are and what they can contribute. We take pride in hiring and retaining the most dynamic, talented, and passionate professionals who will help us continue to innovate for decades to come.

POSITION SUMMARY

The Chicago School is seeking a Campus Services Coordinator to play a vital role in shaping a welcoming, responsive, and solutions-oriented campus experience. This position serves as a primary point of contact for students, faculty, staff, and guests, helping create a campus environment that feels welcoming, well-supported, and responsive to community needs.

The Campus Services Coordinator is a member of the Chicago Campus Operations team, which oversees the daily service, space, and facility operations that keep the campus running smoothly. In this role, you will help deliver consistent, high-quality campus services aligned with institutional standards. Our campus operates seven days per week, and this position may require evening and weekend coverage to support the needs of our community.

Campus Operations functions as a collaborative team grounded in shared ownership. While each role has a primary focus, we work closely together and step in where needed to ensure a seamless campus experience particularly during peak periods, major events, or times of increased operational demand.

PRINCIPAL DUTIES

• Daily Welcome Desk Support
• Provide solutions-oriented service to students, faculty, staff and visitors; respond promptly to requests and escalate issues appropriately.
• Serve as a visible and professional presence in public-facing areas, ensuring shared spaces remain organized, welcoming, and operationally ready.
• Monitor and respond to the campus operations inbox and general service inquiries, ensuring timely communication and follow-through.
• Document campus conditions, service trends, and recurring concerns to support operational awareness and continuous improvement.
• Perform opening and closing procedures, verifying space readiness, restocking supplies, and logging relevant operational updates.
• Maintain accurate visitor information and coordinate communication between campus hosts and security.
• Answer incoming phone calls and route inquiries to the appropriate individuals or departments in a timely and professional manner.

TEAM & CAMPUS SUPPORT

• Work with the Operations Manager to support scheduling and information management related to facilities usage and campus events.
• Provide on-site support for academic residencies, meetings, and special events including room reservations, room configurations, and classroom set-ups.
• Conduct pre-event and post-event room checks to ensure readiness and compliance with campus standards.
• Support signage placement, hospitality flow, and room reset standards for campus programming.
• Crosstrain in operational workflows to maintain service continuity during peak periods, staffing gaps, or high-volume campus activity.
• Assist with onboarding and training of student workers.
• Execute campus emergency procedures as trained and assist with evacuations, safety drills, and maintenance of emergency supplies.

BASIC QUALIFICATIONS

• High school diploma or GED.
• 1+ years of customer service or administrative experience.
• Strong interpersonal and communication skills.
• Strong organizational and documentation skills.
• Ability to manage multiple operational priorities simultaneously.
• Proficiency with Microsoft Office.
• Availability to work evenings and weekends.
• Ability to lift, push, and pull approximately 50 pounds.

PREFERRED QUALIFICATIONS

• Associate or bachelor's degree.
• Experience in higher education, hospitality, or reception.
• Experience working in a fast-paced, service-oriented environment.

Compensation & Benefits

This opportunity is budgeted at $$23.64 to $25.64 base compensation. Additional compensation factors may impact total compensation. To learn more about our competitive benefits and additional rewards, including generous paid time-off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, tuition reimbursement, click the link below.

https://www.thechicagoschool.edu/career-opportunities/

The Chicago School is an Equal Opportunity Employer.

Please note: For the protection of faculty, staff, students, and all who enter our facilities, The Chicago School strongly recommends that all employees are fully vaccinated for COVID-19 per CDC guidance.