Canadian Benefits Specialist

Job Summary:

The Benefits Specialist (Canada) will assist employees with selecting a benefits package and retirement or pension plan and will provide administrative support for those plans to employees and beneficiaries.

• None.

Duties/Responsibilities:

• Responsible for daily maintenance of Benefits Canada Mailbox and responding to all queries within 48 hours
• Provides new hire employees Benefit Summary containing health benefits information within two weeks of hire date
• Provides enrollment invitation and assists employees in enrolling for benefits in Canada Life
• Serves as a liaison between participants and the Canada Life plan administrator, handling or facilitating requests for all changes, updates or revisions in the Canada Life Website
• Explains health and dental benefit plan policies, procedures, and sends out enrollment invitation to Canada Life Website
• Provides new hire employees Enrollment Guide for RRSP/DPSP Retirement Savings within two weeks of hire date
• Explains retirement benefit plan policies, procedures, and legal requirements to employees and beneficiaries.
• Serves as a liaison between beneficiaries and participants and the plan administrator, handling or facilitating requests for contribution adjustments, refunds, and other administrative changes.
• Runs reports to capture any employee change of status or terminations
• Terminates benefits in Canada Life when employee is terminated or resigns and removes employees option deductions in ADP

• Researches and recommends appropriate benefits plans and services based on data analysis.
• Conducts group benefits presentations for and/or individual interviews with employees regarding retirement and pension options.
• Acquires and distributes relevant information and documentation to plan participants and beneficiaries.
• Develops and maintains records of participants and beneficiaries including active, deferred, retired, and separated members.
• Coordinates with actuaries, plan administrators, accountants, and other professionals to provide verified and compiled data for administration of benefits.
• Assists with open enrollment for retiree insurance benefits.
• Ensures retirement plans are administered in accordance with company, state, and federal guidelines and regulations.
• Maintains knowledge of legal and regulatory changes, trends, and other developments affecting retirement benefits.
• Performs other duties as assigned.

Required Skills/Abilities:

• Excellent interpersonal skills with ability to clearly explain retirement plan options in easily understood terms.
• Excellent organizational skills and attention to detail.
• Thorough understanding of laws, regulations, and agency interpretations or opinions related to retirement benefits.
• Proficient with Microsoft Office Suite or related software. ADP Workforce Now and Success Factors strongly preferred
• Canada Benefits administration

Education and Experience:

• Bachelor’s degree in Business Administration, Human Resources, or related field required.
• Minimum three years of experience with retirement, insurance benefits, financial planning, or actuarial services required.
• SHRM-CP or SHRM-SCP preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.