Capital Market Trade General Manager-BPS

• Identify, Lead & execute projects that harness one or many solution levers like Process re-engineering, Technology-enabled intervention, Automation etc. focusing on Improving efficiency, realizing Productivity benefits, per SOW / Contractual commitments

• Process review, analysis, transformation within the financial services construct
• Drive continuous improvement initiatives across BPS + IT operations delivery teams

• Implement Best practices for IT operations to enhance efficiency and effectiveness, across the SDLC lifecycle

• Develop and manage relevant metrics and KPIs to measure Delivery excellence with an analytical mindset for measuring the complex, unknowns etc. of processes

• Collaborate with Global cross-functional, virtual teams to identify and successfully deliver Continuous improvement, Automation initiatives

• Effectively project manage a portfolio of Improvement / Transformation & Change initiatives across various work streams

• Support, Drive and improve a Delivery team-wide process innovation program that can drive the identification and delivery of operational improvements, especially automation

• Drive & foster a culture of continuous process improvement and collaboration within the team

• Engage with global, cross-functional stakeholders (Client & Org. internal) including Leadership stakeholders, to understand business requirements/asks and align relevant Continuous / Process improvement strategies.
  

Criteria :

(Must have)

• Proven experience in Continuous improvement role, preferably within IT operations of a Banking, Fin. Services institution or related industry

• Robust understanding of Process excellence frameworks and methodologies like Lean, Six sigma, Lean IT, Business process re-engineering etc.

• Possess strong understanding of various SDLC methodologies including but not limited to – Agile, Scrum, Waterfall, DevOps etc. & Best practices employed within the overall SDLC lifecycle

• Learning agility is a must, with commitment to understand the Business domain, Tech landscape and ability to devise, implement effective solutions, best practices etc. for achieving expected outcomes
  

Criteria :

(Desired)

• Relevant certification and Practical knowledge in Process improvement / Innovation approaches (e.g. Six Sigma, Lean, Design thinking etc.).

• Excellent analytical and problem-solving skills. Must possess a Solution-oriented & Transformation mindset