CAPITOL VISITOR SERVICES MANAGER - 04282026-77056

Job Information

State of Tennessee Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: TENNESSEE STATE MUSEUM, DAVIDSON COUNTY

For more information, visit the link below:
https://assets.speakcdn.com/assets/2588/tsm_capitol_visitor_services_manager_job_description_41626.pdf

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

Education and Experience: Graduation from an accredited college or university with a bachelor's degree and five years of experience, including two years of supervisory experience in one or a combination of the following: professional museum or historic site work; paraprofessional museum work; professional experience in the instruction or research in education, art, history, or museum science; professional library experience; or professional experience in fundraising or promotional marketing activities; or related field.

Substitution of Graduate Education for Experience: Graduate coursework credit received from an accredited college or university in education, art, history, museum science, library science, anthropology, industrial design, architecture, business administration, advertising/marketing or related field may substitute for the required experience, on a year-for-year basis, to a maximum of three years, there being no substitution for the required supervisory experience (e.g., 36 graduate quarter hours in one or a combination of the above listed fields may be substituted for one year of the required experience).

Necessary Special Qualifications: Complete a background clearance application which includes releasing all records involving any criminal history and a valid motor vehicle operator's license is required.

• Ability to lift and move objects more than 50 pounds, preferred.
• Ability to use hand tools, power tools, and other equipment for fabrication, preferred.
• Ability to comprehend and interpret design schematics and drawings, preferred.

Examination Method: Education and Experience, 100%, for Career Service positions.

Overview

The Tennessee State Museum is seeking a Capitol Visitor Services Manager who will oversee the daily operations, staffing, and strategic direction of visitor services and educational programming at the Tennessee State Capitol. Reporting to the Director of Education & Public Programs, this position leads a team of educators and volunteers to ensure exceptional customer service, efficient tour operations, and a welcoming experience for school groups, civic organizations, VIP delegations, and general visitors. The role also serves as a key liaison between the Tennessee

State Museum, Capitol administrators, legislators, and other officials while coordinating group visits, maintaining visitation records, and supporting the development of educational content and program materials for the future Capitol Visitor Center.

Responsibilities

• Oversee daily operations of Capitol visitor services and tour programs.
• Supervise, schedule, train, and evaluate educators and volunteers.
• Maintain high standards of professionalism, dress, decorum, and interpretive excellence for all Capital tour staff.
• Coordinate group visits, including school groups, VIPs, and government guests.
• Collaborate with Capitol administrators, legislators, and Museum leadership to ensure seamless visitor experiences.
• Maintain comprehensive visitation records and reporting systems.
• Contribute to the development of field trip guides, civics workshops, and visitor-center educational materials.
• Anticipate operational needs, troubleshoot issues, and develop solutions to improve visitor services.
• Support strategic planning and implementation for the forthcoming Capitol Visitor Center.

Competencies (KSA's)

1. Strategic Mindset
2. Decision Quality
3. Plans and Aligns
4. Communicates Effectively
5. Manages Ambiguity

Knowledges:
1. Administration and Management
2. History and Archeology
3. Customer and Personal Service
4. Law and Government
5. Fine Arts

Skills:
1. Time Management
2. Complex Problem Solving
3. Active Learning and Listening
4. Judgement and Decision Making
5. Speaking

Abilities:
1. Deductive Reasoning
2. Problem Sensitivity
3. Originality
4. Speech Clarity
5. Written Comprehension

Tools & Equipment

1. Institutional Vehicles
2. Personal Computer
3. Telephone/ Printer
4. Copy Machine
5. Scanner

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.