Captain

Job Title: Restaurant Captain

Location: Karachi

Job Responsibilities

• Coordinate with runners, cleaners, and busboys for order taking and service delivery; report directly to the Floor Manager.
• Ensure staff presence at all allotted positions throughout the shift.
• Monitor use of QR scanner for initial order placement at each table.
• Collect customer feedback during and after service and report findings to the Floor Manager.
• Participate in shift preparation: counting, cleansing, and placing inventory at relevant spots (tables, counters).
• Ensure washroom cleanliness after every use and verify checklist signatures behind the door.
• Supervise immediate cleaning of dirty tables and floors after table closure.
• Maintain comfortable dining room temperature and report any AC issues to the Floor Manager.
• Discuss operational issues (e.g., late delivery, recipe fluctuation) with the Floor Shift Manager in real time.
• Conduct smooth handover during shift change by meeting counterpart.
• Attend and ensure staff attendance in service training classes.
• Enforce attendance, personal hygiene, and strict adherence to JD and SOPs as directed by the Floor Manager.
• Handle lost & found items by immediately informing and submitting them to the Floor Manager.
• Follow all service and hygiene protocols as per Floor Manager instructions.
• Promote polite and respectful interaction among team members to ensure customer comfort.

Requirements

• Minimum 2 years of experience in restaurant service or hospitality.
• Strong leadership and communication skills.
• Ability to manage staff and coordinate multiple service functions.
• Knowledge of hygiene and service protocols.

Job Type: Full-time

Pay: Rs40,000.00 per month

Work Location: In person