Care Associate

About Amaha

Welcome to Amaha, where we’re redefining mental health care! Founded in 2016 by the visionary Dr. Amit Malik and social entrepreneur Neha Kirpal, Amaha (formerly InnerHour) is on a mission to create a supportive mental health ecosystem. We provide comprehensive treatment and care plans for a variety of mental health conditions, including anxiety, depression, bipolar disorder, ADHD, OCD, schizophrenia, and addictions.

With a dedicated team of over 150 experts, we’ve delivered more than 100,000 therapy sessions in 15+ languages across 600+ Indian cities. Our award-winning Amaha app offers 600+ self-care tools and resources, impacting the lives of over 5 million people globally. We also support workplaces and colleges with customized emotional well-being programs, reaching over 700,000 individuals.

In 2022, we expanded our reach by acquiring the Child and Adolescent Mental Health Institute, Children First, allowing us to provide holistic care for families and communities. Join us as we continue to grow and innovate in the mental health space!

About the Role

We are looking for a Care Associate to manage the overall journey of our B2C users.

Our ideal candidate will be passionate about using analytical skills to identify problems, find solutions, and improve relationships. They will build a trusted and strategic advisor relationship to help drive the continued value of our products and services. Collaborate effectively with cross-functional leaders internally to deliver consistently excellent customer experiences.

Key Responsibilities

• Cultivating solid relationships with clients through the provision of exceptional service
• Maintaining an accurate record of all existing clients & deliverables
• Responding to client inquiries in a timely and professional manner
• Managing all incoming data files from clients
• Reviewing data for inconsistencies or anomalies & communicating with clients about data changes or requirements
• Preparing detailed reports for management and other teams by analyzing and interpreting data
• Liaising with internal cross-functional teams to fulfill client expectations

Skills & Qualifications

• Graduate from a reputed institution
• 0 to 1 years of relevant work experience
• A user-first mindset
• Excellent verbal and written communication skills
• High attention to detail
• Ability to work independently and flexibly
• Ability to work exceptionally in a team & work across diverse teams
• Exceptional organizational skills
• Drive to innovate & add value
• Ability to work well under pressure and meet deadlines

What is it like working at Amaha?

The learning opportunities are limitless and we guarantee an exciting and transparent work culture. You will get the chance to contribute to a thriving start-up providing mental health solutions to millions of Indians! This includes:

• Working on multiple exciting projects
• The chance to work with real innovators and leaders in the field
• Working in a supportive, collaborative, and entrepreneurial atmosphere
• Working with people who believe in hard work, sustainability, and ownership
• Being part of a work culture that is driven by creativity and excellence

Our team is (mostly) young, energetic, the best at what they do, and growing every day.

You will be working alongside people who are passionate about their work and can teach you skills across several domains and fields.

If you show exemplary commitment, dedication, ambition, and grit, you will likely be working here for a long time!

This is a full-time and hybrid role, based in Mumbai.