Care Coordinator - Substance Use Disorder(SUD)/GRAN Recovery Center - Covington, GA.

View Point Health

Job Title: Care Coordinator

Job Code: SST012/Social Services Tech 3

Shift: Full-Time (40 hours per week on average)

Job Hours: 8:30 PM – 5:00 PM, Monday - Friday with some evening hours required, occasional Saturdays

Base Location: Covington, GA

Division/Department/Program: Residential SUD/GRAN Recovery Center

The GRAN Care Coordinator is responsible for ensuring that clients are connected with the services that they need and for collaborating with staff across the agency and with external agency partners. The Care Coordinator serves as a key administrative, access and operational support role at GRAN. This position provides comprehensive support to the Program Manager, Access team and treatment team. The Care Coordinator will facilitate care coordination for individuals seeking to access care from both internal and external referral sources. The role is crucial for the smooth operation of the program focusing on client support, administrative tasks, and ensuring high-quality care and service delivery.

Under broad supervision, provide a broad range of social services to patients/clients/individuals and their families. Conducts patient/client intakes, participates in treatment team planning, and performs crisis intervention. Assists in dealing with personal and social problems. May perform case management duties.

Duties & Responsibilities:

• Provides initial screening of client needs and assists the client in connecting to needed resources
• Connects clients with community services, and provides follow-up and monitoring to ensure continuity of care among internal providers and between internal and external providers
• Facilitates internal and external collaboration to develop person-centered or family-centered integrated client treatment plans
• Assists clients with making and coordinating appointments, and obtaining support necessary to keep appointments
• Facilitates communication between providers within a schedule that meets outlined timeframes
• Develops and maintains close working relationships with community service providers
• Manage day-to-day administrative functions for the GRAN, including scheduling, documentation, and maintaining accurate records in CareLogic.
• Ensure that all client intake paperwork, consent forms, and medical records are completed accurately and stored according to confidentiality regulations.
• Handle program-related communications, including updating clients on program schedules, resources, and events.
• Coordinate logistics for community meetings, support groups, and client activities, ensuring that they align with the program's goals and client needs.
• Assist in managing the facility’s supply inventory, including ordering and distributing materials as needed for program operations.
• Provide support with billing, documentation, and reporting for program activities.
• Complete Point of Entry (POE) intake flow to include consents for services, release of information, financial applications, etc.
• Schedule intakes, doctor, nurse appointments; manage appointment reminders.
• Communicate assignments, messages, and other information to program staff.
• Coordinate and manage purchase orders, inventorying, and distributing supplies across programs.
• Collects service fees from clients as needed. Complete invoicing requirements monthly.
• Manage facility supplies inventories with attention to minimizing oversupply and managing expenses.
• Manage credit card receipts and assist with reconciliation of PCard purchases.
• Manage Time Clock program, serve as Leave Keeper, and report hourly payroll to Business Office; consult with supervisor to resolve issues. Provide technical assistance as needed.
• Inform Director and Program Manager of any abnormalities or trends revealed by the program data.
• Monitor the well-being of clients on the unit and assist with providing direct care support as needed, particularly in the intake and discharge process.
• Coordinate care and services across the Residential SUD Continuum of Care, including linking clients to VPH’s Behavioral Health programs, and community resources. Provide transportation support as needed.
• Assist with managing client transitions into and out of the program, ensuring continuity of care and providing support for clients as they move between different stages of treatment.
• Support the tracking of client appointments, scheduling necessary services, and ensuring timely follow-ups with VPH providers and external partners.
• Complete and maintain monthly UDS schedule and support with packaging and documenting urine drug screens as scheduled.
• Work with the Program Manager to implement program improvements and refine operational procedures to meet evolving clients and program needs.
• Participate in regular team meetings to promote collaboration and ensure alignment on client care and program goals.
• Assist in the preparation of monthly and quarterly reports on program activities, client outcomes, and operational data for internal and external stakeholders.
• Contribute to the development of new initiatives and activities that support the holistic recovery of men and women at GRAN
• Performs related other duties as assigned.

Minimum Qualifications:

High School diploma/GED and three (3) years of job-related experience in a social services-related position; or One (1) year of experience at the lower-level Social Services Tech 2 (SST011) or equivalent position.

Preferred Qualifications:

• Two (2) + years of experience in behavioral health field working with individuals with SPMI or SED or SUD.
• At least 2 years’ experience providing care coordination in home services.
• Experience with CareLogic electronic health record system.
• Ability to practice a flexible range of skills in a fast-paced environment to support crisis situations and complex behavioral health needs
• Knowledge of community resources within Rockdale County.

Requirements/Competencies:

• Must be able to lift 20 pounds.
• Requires long periods of sitting/standing.
• Must have valid Georgia driver’s license and Motor Vehicle Record in accordance with company policy.
• Candidates for selection must pass a criminal background check (including fingerprinting).
• Must pass a pre-employment drug screen and subject to random drug screens.
• Any combination of training and experience will enable the applicant to acquire the necessary knowledge, skills and abilities.

Note: Some positions may require a valid driver's license.

Benefits (for qualified employees):

• State Health Benefits Package (medical, dental, vision, life insurance, disability, long-term care, legal services, flexible spending accounts)
• Company contributes 7.5% of salary to 401(a) Retirement Plan
• Generous PTO – plus 9 holidays per year – and a paid Cultural/Spiritual/Service Day!
• No employee deduction for Social Security – means more money in your paycheck!
• Additional benefits such as legal services, Employee Assistance Program and discounted tickets to attractions, shopping, technology, and travel.
• Qualified employer for Public Service Loan Forgiveness (PSLF).
• Clinical supervision, training, and continuing education opportunities available.
• Flexible hours available, including telehealth from home!

View Point Health is an Equal Opportunity Employer: View Point Health recruits qualified candidates for positions in View Point Health programs throughout its service area. It is the policy of View Point Health to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any type without regard to race, color, sex, religion, national origin, age, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.