Career Opportunities: Assistant Officer, Rental Customer Service (14466)

Job Summary/Purpose:
Address customer inquiries and service requests. Ensure prompt resolutions by coordinating with departments for service fulfillment to achieve high customer satisfaction.

Responsibilities:

 Operational:
1. Respond to inbound calls and emails related to service appointments ensuring adherence to quality standards for customer satisfaction and operational excellence.
2. Receive customer inquiries on vehicle damage and misuse, review them ensuring accurate assessment, timely communication, documentation, and appropriate charges to maintain satisfaction and minimize revenue loss.
3. Coordinate with RAC internal Depts for vehicle status to ensure the smooth functioning of operations.
4. Address customer complaints received through VOC, resolve them, and escalate any unresolved issues to RAC Management.
5. Contribute to the After Sales operations to address customer concerns effectively.
6. Deliver accurate and complete information based on knowledgebase and verifiable sources.
7. Conduct follow-ups with customers to gather feedback and enhance service quality.
8. Promote a customer-centric approach by ensuring a positive and friendly communication style.
9. Support in the implementation of customer service policies and procedures to improve service delivery.

 Document and maintain records of activities and process workflows on internal communication portals.
 Adhere to Al-Sayer Group policies and health and safety regulations.
 Perform other duties as requested by management.