Career Opportunities: Deputy Group Manager, Credit and Collections (14295)

The Deputy Group Manager, Credit and Collections is responsible for leading the Group’s end‑to‑end credit management and collection operations to support the dual objectives of driving revenue growth and protecting working capital. Ensures robust credit governance, timely collections, accurate customer risk assessment, and strong cross‑functional collaboration to minimize bad debts and support the Group’s financial sustainability.

Strategic:
1. Prepare Credit and Collection annual plans and budgets to meet the Al Sayer Group strategic objectives.
2. Monitor execution of plans, analyze performance against objectives, and recommend corrective actions.
3. Contribute to the Group’s financial strategy on credit risk, debt provisioning, and customer credit ratings.
4. Identify market, industry, and economic trends impacting customer credit behaviors; recommend strategic responses.
5. Ensure alignment of credit and collection practices with global best practices across the Group.

Operational:
1. Enforce the Group Credit & Collection Policy and recommend updates as needed.
2. Set daily, weekly and monthly collection targets for the team to ensure zero overdue slippage.
3. Lead monthly debtors’ review meetings with all relevant stakeholders; ensure timely resolution of issues.
4. Maintain strong relationships with major customers and monitor their financial health through regular engagement.
5. Oversee escalated cases from team members and ensure timely and fair resolution.
6. Ensure all customer records, agreements, and documentation are accurately maintained in the ERP system.
7. Review and recommend monthly collection incentive payouts.
8. Manage the aging portfolio daily to minimize year end provisions and improve cash flow performance.
9. Collaborate with Operations and Sales teams to support growth while safeguarding working capital.
10. Liaise closely with the Legal Department on overdue accounts, dunning schedules, and legal actions.
11. Stay abreast of market insights, competitor behaviors, and regulatory changes impacting credit exposure.
12. Drive process improvements, automation, and digital initiatives in credit and collections area.
13. Prepare periodic MIS reports, dashboards, and presentations for the GCFO.
14. Ensure adherence to internal controls, financial policies, and audit requirements.

People Management:
1. Lead and mentor the team, fostering a culture of excellence, innovation, and continuous improvement.
2. Prepare the manpower budget pertaining to required staffing levels, training and development, internal mobility and succession.
3. Identify objectives and KPIs, review the performance and potential of staff and make/approve decisions relating to appointment and termination promotions and salary adjustments, disciplinary action, succession planning and development plans.
4. Share relevant Key Performance Indicators (KPIs) with team members and conduct annual performance evaluations to support continuous improvement and development.
5. Ensure increasing levels of employee satisfaction and improve the efficiency of manpower.
6. Recommend and encourage staff participation in training programs that support skill development and career progression.
7. Make requisite attempts to handle all grievances raised by subordinates in a prompt and effective manner.

Educational Qualifications and Experience:
Post Graduate Diploma in Finance (Bachelor Degree + 1 or 2 year diploma) or equivalent degree or Certification with 12 years of experience. or Bachelor Degree (12th Standard + 3 years or 4 years degree) or equivalent and 15 years of experience.

Linguistic Abilities: Both Arabic and English.

Certification and Licensure preferred: Qualified: CA / CFA / ICWA/ CPA/ ACCA / CIMA

1 - Strategic Orientation

1 - Customer Orientation

1 - Achievement Orientation

1 - Business Acumen

1 - Developing the organization

1 - Execution Excellence

1 - Personal Effectiveness

1 - Impact and Influence

1 - Problem Solving